Pricing:
All prices are USD.
Prices subject to change without notice. Down River Equipment makes every effort to post accurate prices on this Web site. However, if a price is in error, you will be notified for your approval prior to shipping the product to you. Also, any prices in error will be corrected and posted to the site as soon as possible.
Product Availability:
Down River Equipment makes a concerted effort to stock all products at all times. However, there may be times when the product that you want is not available. Should this happen, we will contact you with the availability date of the product and you may either cancel your order, or instruct us to ship when the product is in stock. Down River Equipment carries a wide variety of items in many colors. Unfortunately, there are times when your color choice may not be available. Please notify us of a second color choice when you order.
Returns:
All returns require an RA (return authorization) number. Please call Down River Equipment at 888-467-2144 or 303-467-9489 for an RA number. Please put your RA number on the outside of the shipping box.
Size or color exchanges are accepted as long as the product is new and unused. The customer is responsible for the return shipping. Down River Equipment will ship the exchanged item at no charge for items up to $50.00 in value. Items in excess of $50.00 will be reviewed on a case-by-case basis.
Customers may return any stock item (i.e. not custom built) for any reason. Custom built items are not returnable (except for warranty issues). Down River Equipment offers a full refund of the purchase price for stock items returned new and unused within one year of their purchase. Shipping and handling is not refundable. The customer is responsible for returning the item to Down River Equipment.
If the return is a result of a defective item, please include a note describing the problem and whether you would like a refund or exchange.
All returns will be processed within a couple of days after receipt of the returned item at Down River Equipment. For credit card refunds, please allow two billing cycles for the credit to show on your statement. Refund checks will be mailed.
All returns should be sent to:
Down River Equipment Company
12100 W. 52nd Avenue
Wheat Ridge, CO 80333
* Remember to put your RA number on the outside of the box.
Merchandise Damaged During Shipment:
Save the item and its packaging.
Notify us immediately and we will advise you how to proceed.
1-888-467-2144 or 303-467-9489
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