All returns require an RA (return authorization) number. Please call Down River Equipment at 888-467-2144 or 303-467-9489 for an RA number. Please put your RA number on the outside of the shipping box.
Customers may return any stock item (i.e. not custom built) for any reason. Custom built items are not returnable (except for warranty issues). Down River Equipment offers a full refund of the purchase price for stock items returned new and unused within 30 days of their purchase. Returns past 30 days will only be allowed store credit. Shipping and handling is not refundable. The customer is responsible for returning the item to Down River Equipment.
If the return is a result of a defective item, please include a note describing the problem and whether you would like a refund or exchange.
All returns will be processed within a couple of days after receipt of the returned item at Down River Equipment. For credit card refunds, please allow two billing cycles for the credit to show on your statement. Refund checks will be mailed.
ALL RETURNS SHOULD BE SENT TO:
Down River Equipment Company
11937 West I-70 Frontage Road North
Wheat Ridge, CO 80033
* Remember to put your RA number on the outside of the box.
Size or color exchanges are accepted as long as the product is new and unused. The customer is responsible for the return shipping. Down River Equipment will cover up to $25 in shipping costs to get the item back to you. Items that cost in excess of $25 to ship, will be reviewed on a case-by-case basis.
If you are a Down River Outfitter or Dealer, please call 888-467-2144 or 303-467-9489 to obtain a Return Authorization number (RA#) and we will guide you through your return.